Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the TABUNA Bakery loyalty app (the "App"), operated by Tabun Bakery LLC ("we," "us," "our"). By creating an account, you agree to these Terms.

You must be at least 13 years old to create an account. If you're between 13 and 18, you confirm you have a parent or guardian's permission to use the App.

When you register and use the App, we collect:

• Full name — to identify your account.
• Phone number — your login and identifier, verified by a one-time SMS code.
• Date of birth (optional) — to send you a birthday reward.
• Purchase history — receipts matched to your account, used for points and rewards.
• Feedback and reviews — ratings and comments on your service and menu items.
• Referral activity — tracked when you refer or are referred by a friend.
• Messages you send us — via the in-app "Message Us" feature.

We do not collect payment card information — purchases happen in-store, not in the App.

• Operate your loyalty account: points, purchases, redemptions.
• Verify your identity via SMS one-time codes.
• Send account notifications and, if you opt in, surveys and feedback requests.
• Improve our food, service, and the App based on your feedback.
• Respond to messages you send us.
• Prevent fraud and abuse.

We do not sell your personal information to third parties.

We share information only with the service providers that operate the App on our behalf — our database host, our SMS provider, our email provider, our push-notification provider, and our web hosting provider. Each is bound to use your information only to provide that service to us, not for their own purposes.

We do not sell your personal information to third parties, and we do not share it with anyone else except as required by law or to protect our legal rights.

• Account notifications (points earned, redemption ready/expiring, referral bonus paid) run your loyalty account and can't be turned off individually.
• Everything else is your choice. From Profile → Notifications you can switch each of these on or off anytime, or all at once: Specials (deals, flash sales, new items), Rewards & points (level-ups and reminders about rewards you can use), Challenges & games (Oven Challenge, trivia, Pick'em), and Surveys & feedback (quick questions about your visit). Turning surveys off stops new feedback requests from being sent to you.
• SMS is used for OTP login verification and transactional account alerts. If you register as a driver in our driver referral program, we also send one text with your referral link and the app download info — only after you've agreed to receive it, and it includes a way to reply STOP to opt out. We don't otherwise send marketing texts to members without your separate consent.

• Points are earned on qualifying purchases and other program activities, at rates we set from time to time.
• Points have no cash value and cannot be transferred, sold, or exchanged for cash.
• Points currently do not expire. If we activate expiration in the future, unused points will expire after 12 months of account inactivity — we'll notify members in the App before turning this on.
• If a redeemed reward isn't scanned in-store before its pickup window ends, the points are automatically returned to your balance.
• We may change the rewards catalog, points values, and expiration rules at any time.
• Employees of Tabun Bakery LLC and their immediate family members are not eligible to receive or use rewards of any kind, including the Rewards Wheel, coupons, birthday gifts and promotional grants. Their purchases may still be recorded, but any points can't be redeemed.
• We may suspend or remove points/rewards earned through fraud or abuse.

• Stars are earned only through free activities (adding your Personal Info, Pick'em surveys, and referrals) — never through purchases or points. Stars can be used to spin the Rewards Wheel. No purchase is necessary.
• The Rewards Wheel is open only to U.S. residents who are 18 or older, under its Official Rules (in the App, next to the wheel). You need a birthday on file showing you're 18+ to spin or use Stars.
• If the birthday on your account shows you're under 18, you won't earn Stars, can't spin the wheel, and won't be offered Pick'em surveys until your 18th birthday. Instead: (a) when you complete your Personal Info, you'll receive a one-time coupon (such as Buy 1 Get 1), limited to one per phone number; and (b) for every 3 friends (or such other number as we set in the App from time to time) you refer who each make a single purchase of at least the amount we set from time to time, you'll receive another coupon, in addition to the registration points you earn when a friend signs up with your code. A Buy 1 Get 1 coupon gives a second item of the same type free; a different item of equal or lesser value is at a manager's discretion. Coupons are valid for a limited time, have no cash value, and can't be transferred.
• Your birthday can't be edited in the App once it's saved. If you entered it wrong, use “Request a correction” on your Profile. A correction only takes effect once we approve it. We may ask for proof of age first, and we may decline any request. Approving a correction only fixes your birthday: it doesn't restart or add any reward, so the once-a-year birthday gift, the one-time Personal Info reward, and any Stars you already hold stay as they were. What does follow the corrected birthday is whether you can use the Rewards Wheel and Stars (18+).
• Giving a false birthday, or asking for a correction to get around the 18+ rule, may lead us to deny the request and remove Stars, spins, or coupons obtained as a result.

If you refer a friend, both of you earn bonus points once your friend completes their first in-store purchase. There's no limit on how many friends you can refer — every successful referral earns its own bonus. Our driver referral program works the same way, with its own reward ladder for drivers.

If you share your referral link publicly — for example, on social media — let people know you get a reward for referrals. A quick note like “I earn rewards when you sign up with my link” or “#ad” is enough. This applies to drivers sharing their driver referral link too.

You're responsible for keeping access to your phone number secure, since it's how you sign in. Contact us via Message Us right away if you believe your account was accessed without permission.

We may update these Terms from time to time. Continuing to use the App after a change takes effect means you accept the updated Terms.

We may suspend or close your account for violation of these Terms, fraud, or abuse. You can ask us to close your account via Message Us.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Check our in-app FAQ for quick answers to common questions. For anything else — including questions about these Terms — use "Message Us" in your Profile and a member of our team will get back to you.