Delete Your Account

You can delete your account yourself, at any time:

1. Open the TABUNA Bakery app and sign in.
2. Go to Profile — the last tab along the bottom.
3. Scroll to the bottom and tap Delete my account.
4. Read the confirmation, type DELETE, and confirm.

Your account is closed immediately and you are signed out. There is no waiting period and no need to contact us first.

If you have lost access to your phone number or already removed the app, email us from any address at support@tabunabakery.com and tell us the phone number the account was registered with. We will verify it belongs to you and delete the account within 30 days.

All of the following is removed and cannot be recovered:

• Your name, phone number, and email address
• Your date of birth and gender, if you gave them
• Your sign-in — you can no longer log in
• Your notification settings, so we can never contact you again
• Your personal QR code and referral code
• Any dietary notes or favourite items on your profile
• Messages you sent us, and any notes our staff wrote about you
• Photos you uploaded, such as receipts or review screenshots
• Any remaining Points and Stars, which are closed and cannot be restored

Records of past purchases stay in our accounting system, with your name and contact details removed. A sale becomes simply “a customer bought this on this date” and can no longer be connected to you or to anyone else.

We keep these because they are financial records of our business, which we are required to retain for tax and accounting purposes. They are held for as long as the law requires, in this anonymised form only.

We also keep a scrambled, one-way fingerprint of the phone number the account used. It cannot be turned back into a phone number and is never used to contact anyone. Its only purpose is to recognise a returning number so that one-time welcome and referral bonuses are not given twice.

You are welcome to sign up again with the same phone number at any time. You will start fresh as a new member with no history and no points.

Because welcome bonuses, referral rewards, and campaign perks are one per person, they will not be given again to a number that has already had them.